Terms of Service

These terms govern your use of Atulyam Health, the service provided by Atulyam Healthcare Private Limited ("Atulyam", "we", "us") through atulyamhealth.com and the Atulyam Health app. By creating an account or using the service, you agree to them.

Our service

Atulyam Health is a private healthcare concierge and coordination service. We help you navigate hospitals, consultations, medications, therapy and women's health. We support, but do not replace, qualified medical professionals or emergency services.

Not for emergencies

Our service is not for medical emergencies. If you have a medical emergency, call 112 (or 102 for an ambulance) immediately.

Online consultations

Consultations by video, audio or secure chat are given by registered doctors, psychologists and therapists on our panel, who are independent professionals responsible for their own clinical advice. A doctor may decide that a remote consultation is not suitable and advise you to be seen in person. Prescriptions are issued only where the doctor judges it appropriate. Please join from a private place, and do not record a consultation without the other person's consent.

Self-checks and health information

Self-checks, articles in the Health Library and other health information on the platform are for general education and screening only. They are not a diagnosis and do not replace a consultation with a qualified professional.

Medications

Prescription treatments are provided only after review by a licensed doctor and where clinically appropriate. You agree to provide accurate health information so care can be delivered safely.

Membership & billing

Membership plans are billed as described at sign-up. Prices shown are indicative and confirmed at onboarding. You may change or cancel your plan at any time; there is no lock-in. Parent Care is billed monthly or yearly and can be stopped at any time; a monthly plan stops at the end of the month already paid. If you use none of our services during a membership year, we refund that year's fee or renew your membership free for another year, at your choice, as set out in our refund policy.

Hospital treatment and estimates

Hospital treatment is paid by you directly to the hospital. Any amount we share before treatment is an indicative initial estimate, based on what the hospital tells us at the time, and not a fixed price. If your condition, the treatment, the length of your stay or anything else changes, the final amount may differ, and any difference is payable by you directly to the hospital under the hospital's own terms. Where part of the hospital's amount is paid in advance through Atulyam Health to hold an admission, it counts towards the hospital's bill and is not an additional charge. Atulyam Health does not guarantee the final hospital bill.

Atulyam Points

• Points are a loyalty benefit, earned on eligible payments at network hospitals and through referrals and offers we announce.
• Points never expire. They can be used at checkout on membership plans and consultations, where 1 point counts as ₹1, and redeemed at hospitals in the network.
• Points hold no cash value outside the network and are non-transferable except through family pooling.

Payments

Payments for memberships and consultations are processed securely by our payment partner; we do not store your card details. Fees are shown before you pay. Cancellations and refunds follow our refund policy.

Intellectual property and acceptable use

Atulyam Health, Atulyam Points, the emblem, the wordmarks and the look of this site and the apps are trade marks and copyright works of Atulyam Health. The text, design, graphics, code, documents and data on the platform are ours or licensed to us. You may use the platform for your own care and that of your family. You may not copy, reproduce, scrape, frame, mirror, reverse-engineer or extract any part of the platform, its content or its data, nor use automated tools to access it, nor use our names or marks to suggest an association with us, without our written permission. Member prices, hospital arrangements and professional introductions are provided for booking through Atulyam only and may not be taken elsewhere or shared for that purpose.

Your account

You are responsible for keeping your login details confidential and for the accuracy of the information you give us. Please tell us immediately if you suspect unauthorised use of your account. You may close your account at any time; see how to delete your account. We may suspend an account that is used to misuse the platform or to harm others.

Our responsibility

We arrange care with care, but clinical decisions are made by the treating professional or hospital, and we are not responsible for their acts or omissions. To the extent the law allows, our total liability to you for any claim relating to the service is limited to the amount you paid us for the service concerned in the twelve months before the claim. Nothing in these terms limits any right you have that cannot be limited by law.

Changes to these terms

We may update these terms from time to time. We will show the date of the latest version on this page, and tell members about important changes. Continuing to use the service after a change means you accept the updated terms.

Governing law

These terms are governed by the laws of India. Any dispute is subject to the jurisdiction of the courts at Gurugram, Haryana.

Contact

Questions about these terms? Email care@atulyamhealth.com or get in touch.

Atulyam Healthcare Private Limited